Tuesday, April 12, 2016

Lync 2013 SE Install - Service Control Manager error

So, ran into a little issue in my lab that I thought I'd share...

So, I was trying to install a Lync 2013 Standard Edition server as the first server in my Lab.  The server name was Lync1 (lync1.adatum.com).  While going through the Lync Topology Builder, I got to the question about what the Pool name would be.  Not giving it a ton of thought, I entered "lyncpool.adatum.com".  I then finished configuring everything in Topology Builder that I needed and went to Publish Topology.  The publish failed with it complaining:
Error: Cannot open Service Control Manager on computer "lyncpool.adatum.com".  This operation might require other privileges.
At the time, I was doing the install as the Enterprise Administrator...it has all the rights in the world, what permissions could be missing?  Or is something blocking an Enterprise Admin from doing this in Lync 2013 .
I tried uninstalling SQL Express, making sure lyncpool.adatum.com was in DNS, re-running the setup of the Configuration Manager, tried setting up and using a service account instead of the Enterprise Administrator account...all to no avail.  I searched Technet as well as our internal Microsoft Knowledge Bases...everything I found said it was a permissions issue.
Finally, it dawned on me...Standard Edition pool names MUST be the server name.  Only with Enterprise Edition can you create a separate pool name.
I went back into Topology Builder and changed the pool name to lync1.contoso.com (the SE server's hostname) instead..., I was able to publish.
I think (I haven't gone back and verified) that Lync 2010 Topology Builder checked (or prevented you) from using a different name for a Standard Edition server.

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